Top 5 Proven Ways to Retain and Empower your Frontline Managers/Workers in 2022

75% of US staffers are not planning on staying at their current jobs for more than 5 years. These statistics are shocking for employers and business owners. That’s why retaining your workers has become a key to business survival. With the number of millennial and Generation Z workers on the rise, companies are looking for better ways to retain their workforce. Let’s read some top methods to retain their frontline managers/workers.

1. Enable your managers to be brand ambassadors

Suppose you want to build a strong, employee-centric culture in your business. In that case, you have to start at the top and empower your frontline managers. Employee training is one of the best ways for managers to be brand ambassadors. This will make the managers feel valued and appreciated while conveying the same message to customers who interact with them.

Some of the benefits of managers interacting with clients include lower turnover rates, better employee collaboration, and much more. Allowing managers to be ambassadors of their company’s mission, vision, and values can make customers feel more connected with the business and encourage them to keep coming back for more.

2. Give your deskless staff deskless tools

You’ve probably heard of deskless workers, but what about “deskless tools?” You may assume that these are tools for those who work without a desk. Still, they help streamline daily tasks and allow communication between team members at all levels of an organization.

Imagine you’re a field manager, and you need to ask your boss whether or not you can use company resources to host a meeting with a potential client. This is appropriate because if you host the meeting without your boss’s approval, there’s a good chance you’re going to get in trouble for it.

However, considering your boss is based in another country and works in the opposite time zone as you do, it’s difficult to reach them during business hours. Using the power of deskless tools helps you communicate through these platforms instead of via email or text message, or phone call.

Also, innovative restaurant technology is ideal because they work great in the hospitality industry. You can enjoy contactless payment, order food online, reserve a table, etc.

3. Build a two-way communication path

Now that your frontline managers are empowered with needing to plan and manage their projects, they need to understand the problem they’re trying to solve and why. One of the biggest problems in IT is that feedback is filtered through a hierarchy, so those in power often miss opportunities for improvement. This leads to massive waste.

As a manager, the next thing you should do is make sure you’re giving feedback regularly and improving on mobile training. This will enhance productivity and trust between team members, ultimately creating an environment in which good work can happen.

4. Recognition and appreciation

Your company can give its managers and employees more recognition, appreciation, and praise with the right strategic planning. For example, you could set up a system where employees are recognized for their achievements by receiving kudos from their peers. Or you could create a partnership with local vendors to reward hard-working employees with gift cards or discounts. Another option is to use an app that allows remote workers to send each other digital appreciation gifts.

Recognizing your workforce is beneficial for your company culture and retaining top talent. 37% of employees believe recognition is important, leading to fewer turnovers and higher morale. This statistic serves as a reminder that even small gestures of appreciation go a long way toward motivating staff members who may be struggling with job dissatisfaction or burnout.

5. Onboarding and ongoing development

An often overlooked but crucial aspect of retaining and empowering your frontline workers is onboarding. You take new employees through this process to fit them into their role, your company, and culture. It should be well-thought-out so that new hires can start doing the job as quickly as possible.

A clear understanding of the roles, responsibilities, and expectations you hired them will give them a sense of ownership over their work. This will lead to a higher level of satisfaction with their job and make it more likely that they will stay on as an employee.

Onboarding also has numerous additional benefits:

• Reduces mobile training time and costs
• Lowers turnover rates (less than 10% if done correctly)
• Improves compliance with rules/regulations by timely provision of all necessary information regarding tasks ahead
• Increases productivity by ensuring everyone understands how to effectively do what they were hired to do from day one. This is better than guessing or having someone train them on the job, which is expensive.

After onboarding, the next step is creating an ongoing development plan for each employee. You should ask yourself questions like “What skills does this person need?” or “How can we help him/her do better in his/her role?” Then put together a list of resources that might assist with this development (e.g., books, articles from industry publications) before meeting regularly with each employee over time to discuss progress toward goals set out during the onboarding process.”

Bonus Tip

Train the Trainer

You’re likely already providing training resources and support to your frontline managers. But have you considered how you can train the trainers themselves? Training is an ongoing process, so having a well-trained team of trainers who know how to use the resources effectively can provide long-term benefits for your company. Below are some examples of topics you might cover with your frontline managers/trainers:

· Why training is always a good idea

· Communication skills for difficult situations

· Presentation skills to make onboarding memorable and engaging

· How to retain talent and empower employees

· How to be inspiring when training others

Bottom Line

The impact of the workplace by technology can help improve employee morale. Using Deskless tools can improve daily tasks and communication between staff, team members, and managers. Also, implementing Innovative restaurant technology or hiring an expert like PlayerIync for a food business will make the service much more seamless. Remember matching a position with the candidate’s skills will likely improve performance. Check out the 5 Ways to Retain and Empower your Frontline Managers we have above for a successful business.